CTG Global

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Position titleTravel Assistant
Place of performanceMogadishu, Somalia
Start date28/02/2018
Durationup to 6 months (@21.75days/month)
QualificationBachelor's in First Level University Degree (Bachelor’s Degree or equivalent) with 2 year’s relevant experience and/or High SchoolSecondary school certificate with 6 years of experience.
Sector experienceMinimum of 3 years of demonstrable relevant Administration experience.
Geographical experienceMinimum of 1 years of experience in Africa (desirable).
LanguageFluency in English is essential.
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Job description

Overview of CTG GlobalCTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.
Overview of position
Our Client is a division of the Office of Rule of Law and Security Institutions (OROLSI) in the Department of Peacekeeping Operations (DPKO). Our client is mandated by the United Nations General Assembly to ensure an effective, proactive and coordinated response to the problem posed by a wide range of explosive hazards. Legislative mandates also recognize our clients technical expertise in responding to threats posed by unsecured and unsafe conventional weapons and ammunition stockpiles. As an office within DPKO, our client supports peacekeeping and special political missions in accordance with Security Council mandates. As a component of the United Nations Assistance Mission in Somalia (UNSOM), our clients main activities are the establishment of a functional and accountable Somali Explosive Management Authority, the development of Somali Police explosive threat mitigation capacities and the establishment of a comprehensive Weapons and Ammunition Management system. Our client as a component of the United Nations Support Office in Somalia (UNSOS) provides explosive threat mitigation capacities to the African Union Mission in Somalia as part of a non-lethal logistical support package. Our client also supports the protection of civilians in contaminated areas by coordinating humanitarian mine action and stabilization activities such as survey, clearance and risk education. The United Nations Office for Project Services (UNOPS) Peace and Security Centre (PSC) supports and facilitates the work of our clients, other UN entities and Governments in some 18 countries and territories affected by explosive hazards. UNOPS PSC provides specialized project management services to efficiently support our client in delivering essential work on the ground in emergency, post-conflict and peacekeeping environments with the aim of promoting peace and security, protecting civilians and ensuring long-lasting human security.
Role objectives
Under the guidance and supervision of the Admin & HR Officer, Travel Assistant is responsible for providing assistance and support with the travel arrangements for all employees and consultants.
Expected output
Functional Responsibilities
 Co-ordinate all travel related matters and Support the transaction of official mission travel
 Calculate airfare and other travel entitlements such as Daily Subsistence Allowances
(DSA), terminal expenses etc. for staff, consultants, meeting participants, and other official
 Process and book international travel tickets for personnel and visitors by liaising between
traveler and travel agency in line with travel entitlements ensuring that travel arrangements
follow the UNOPS rule of most direct and economical route.
 Follow-up with the contracted travel agency to ensure provision of high quality professional
service and most competitive prices; verifying that services provided by the travel agent are
satisfactorily rendered
 Issue travel tickets to travelers as per made reservations ensuring that the airline tickets
are purchased at the most competitive market prices
 Coordinate and book all official travel initiated via the United Nations aircraft for local travel
 Coordinate closely with travelling staff on their travel dates, tickets, and updates on changes
to their travel
 Receive and process all payments for the Travel Section including Travel Authorizations,
Travel Expense Claims, Supplier invoices from WFP UNHAS, BCD Travel and Dahabshiil
 Initiate the payment process including Purchase Orders and Request for Payments for
travel related payments in oneUNOPS ERP
 Ensure Travel Authorizations (TAs) and Travel Expenses Claims (TECs) are fully approved
by the authorized approvers
 Review travel claims and supporting documentation for completeness, accuracy,
reasonableness, validity and conformity with UNOPS rules and regulations prior to
forwarding them to Finance office for payment.
 Process and track airfare invoices and ensure that the travel agency invoice payments are
settled by Finance Unit on timely basis
 Follow up with the Finance section that the payments are disbursed on time
 Alert the clients on any delays to their payments to ensure proactive customer service
 Travel Policies and Procedures
 Provide information to staff, Consultants and visitors on the most direct and economical
route and itineraries ensuring implementation of cost saving measures in line with UNOPS
rules, regulation, policy, procedure and strategy.
 Analyze and evaluate updated travel procedures and policies and advise all personnel
 Ensure validity of budget allotment by having expenditure codes assigned; checking
availability of budget and maintain tracking of expenditure on travel.
CTG Terms of Reference
Page 5 of 8
 Induct new staff on travel procedures and relevant documentations related to travel
 Provide the clients with details about the travel inquiries such as visa requirements and
mandatory inoculations required by the health Authorities before the travel commences.
 Ensure new staff members attend mandatory training such as SSAFE, ETB by facilitating
their travel
General functions
 Coordinate with various Consulates and the Host Government regarding the provision of
visas and work permits respectively.
 Register new Suppliers in oneUNOPS system after guiding them on how to fill in the
relevant documents
 Request FEMS UNSOS to secure accommodation before the arrival of the personnel and
 Obtain all related supporting documentation related to travel and maintain working files for
the travel related documents.
 Support to the planning and implementation of travel plans.
 Consolidate, prepare, file and maintain Quarterly Travel Plans (QTPs) by requesting the
staff to submit updated travel plans on a quarterly basis
 Track current and upcoming travel by recording them on the travel log.
 Prepare, compile and disseminate travel related data to produce travel related reports for
statistics and monitoring purposes.
 Draft and submit correspondence and related documentation for the signature of
designated Authority.
 Support the planning organization and logistical arrangements for workshops, meetings,
and retreats.
 Arrange for and support airport pick-up when required
Project reporting
This position reports to Admin and HR Officer
Key competenciesPartnering - Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Results Orientation - Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Solution Focused - Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Effective Communication - Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Leading Self and Others - Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Integrity & Inclusion - Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Agility - Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behaviour. Performance is consistent, even under pressure. Always pursues continuous improvements.
Team management
This role does not have team management responsibilities
Further information
Knowledge of second UN working language desirable.
Minimum 2-3 years’ experience in business /administration, protocol, travel or related experience.
Previous experience and knowledge of UNOPS or UN/I NGO is an advantage.
Experience in the usage of computers and office software packages MS Office 2013
Experience in handling of web-based management systems