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Position titleNational Operations/Quality Assurance (OPS/QA) Officer - Iraqi Nationals Only
Place of performance1 x Baghdad, 2 x Erbil and 1 x Kirkuk, Iraq
Start date15/08/2018
Durationup to 5 months (@26days/month)
QualificationCompletion of Secondary School education High School Diploma, or Military/Police College or Junior Command & Staff Course Combined with relevant experience..
Sector experienceMinimum of 8 years of demonstrable relevant Mine Action experience.
Geographical experienceMinimum of 8 year of experience in Middle East (essential).
LanguageFluency in English and Arabic are essential.
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Job description

CTG OverviewCTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.
Overview of position

Our client was established in 1997, by the General Assembly & as per the UN Policy on Mine Action and Effective Coordination (A/53/496, 1998) is the established coordinator of mine action within the UN system. Our client supports the UN's vision of "a world free of the threat of landmines & Unexploded Ordnance's (UXO's), where individuals & communities live in a safe environment conducive to development & where mine survivors are fully integrated into their societies."

Our client is a unit within the Office of Rule of Law and Security Institutions (OROLSI) within the Department of Peacekeeping Operations (DPKO) & their main HQ is in the UN Secretariat, New York with a sub -office in Geneva. They provide direct support & assistance in the areas of Explosive Hazard (EH) mitigation to 18 countries/territories/missions, has a standby rapid response capacity & global technical advisers in the field of Improvised Explosive Devices (IED) & Weapons and Ammunition Management (WAM).

Their Iraq program was formally established in June 2015, at the request of the UN Under - Secretary General for Peacekeeping Operations (DPKO) & the Special Representative of the Secretary General for Iraq, to lead the UN efforts to mitigate explosive threats in the country, as well as to support the enhancement of national & regional mine action capacities.  Our client is supporting multiple layers of operations under the Iraq Strategic Plan which focuses on three main components:

  • Explosive Hazard Management.
  • Capacity Enhancement.
  • Risk Education.

The post of ‘OPS/QA Officer’ will support the delivery of the overall objectives of our client's Explosive Hazard Management component.

Role objectives
Under the direct supervision of the Explosive Hazard Management Project Manager, the National Operations/QA Officer will be specifically responsible for the following duties and responsibilities:

A. Co-ordination:
  • Liaison with all MA actors including local authorities, commercial contractors, OCHA CIMIC, NGO’s & other UN agencies to ensure full cooperation in matters of operational activities.
  • Oversee & coordinate implementation, execution & completion of all MA related QMS within the Office AOR.
  • Ensure close & effective inter-action & co-ordination of the integral aspects of mine action, such as QA/QC, EOD/IEDD clearance ops and Mine Risk Education.
  • Organize regular coordination meetings with stake holders at regional level regarding matters of QMS.
  • Support UN agencies during field mission when required. Iraq is a very dynamic UN mission, UN agencies are requesting our clients support during field visits and provide advice & recommendations while in the field. The OPS/QA Officer shall expect to be deployed a minimum of twice a week.
B. Planning & Tasking:
  • Conduct Quality Control – Confirmatory clearance on clearance tasks carried out by Iraqi Forces or MA agencies operating in Iraq as part as Humanitarian Response as per the standards developed & applied in the specific context of Iraq.
  • Coordinate, facilitate & prioritize all QA/QC visits for operational resources operating in the Office AOR.
  • Produce & maintain weekly & monthly work plans QA/QC priorities for the resources operating in the AOR. Produce such plans in consultation & agreement with all operators in regional AOR & ensure their practicality.
  • Follow up on QA/QC visits & make necessary changes when & where applies.
  • Monitor & analyze the existing level of MA capacities within the office AOR & make recommendations with regards to the reduction or increase of future capacities.
  • Provide advice to the COO on requirements for different tools & assets that can play significant role in improvement of performance & productivity of MA resources on the ground.
C. Quality Management:
  • Ensure the implementation of national QA/QC management system in the office AOR & ensure that the system is being applied in a fair & equitable manner sure that MA organizations’ Standard Operating Procedures (SOP) are in compliance with the International Mine Action Standards (IMAS), SOP’s & are conducting safe & effective Mine Action operations.
  • Conduct routine QA on’ operations & debrief the organizations on QA assessments & ensure that all QA assessment data is recorded & captured within the Information Management System for Mine Action (IMSMA) & ensure that required corrective action has taken place.
  • Responsible for all aspects of sampling & post clearance operations/post impact assessments to be carried out in the AOR, as & when required & ensure that cleared land is formally handed over to the end user/local authorities.
  • Provide advice, support & assistance in the development, maintenance, revision & updating of national Standard Working Procedures and SOPs.
  • When required, act as the Investigating Officer for Detailed Independent Investigations or Boards of Inquiry for Mine/UXO Accidents, or Incidents, within the Office AOR.
  • Assist the NMAA Quality Management Officer in overall MA organizations accreditation process & specifically assist in establishing & maintaining areas for accreditation of IEDD teams & other EOD assets in the region.
  • Provide guidance on any specific corrective actions to be taken by demining organizations, following an inspection, which finds a critical non-conformity.
  • Ensure proper maintaining of all QM related documentation & documents for all inspected land.
Project reporting
This role reports to the Explosive Hazard Management Project Manager.
Key competenciesIntegrity & Inclusion.Leading Self & Others.Partnering. Result Orientation. Agility.Solution Focused.Effective. Communication.
Team management
This role does not have team management responsibility.
Further information
Qualification & Experience:
  • IMAS Level 3+ qualification is ‘essential’ (from a recognized training establishment).
  • IED qualification is ‘desirable’ (from a recognized training establishment).
  • Demining Team Leader qualified.
  • At least 8 years’ experience in mine action operations (humanitarian mine action), with proven & applicable experience in management of operations in humanitarian mine action operational & preferably including IED operations.
  • 5 years of experience as an Ops/QA Officer.
  • 2 years of experience working as part of an operation undertaking of IED clearance in the 32 retaken areas from ISIS.
  • Proven experience with the QA &/or QC process with regard to humanitarian mine action.
  • Professional knowledge of demining & explosives ordnance equipment.
  • A solid understanding of counter mine measures/demining, or UXO clearance operations & related practices.
  • Knowledge of the International Mine Action Standards (IMAS) is essential.
  • Computer literacy, in particular experience of using MS Office & preferably using IMSMA.
  • Experience as Ops Manager is desirable.
  • Experience in mechanically supported operations is desirable.
  • Experience in managing clearance project sunder UN contract is desirable.
  • Knowledge of the UN system & procedures is desirable.