CTG Global

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Position titleMonitoring & Evaluation Program Manager
Place of performanceThis role may be based in London, Cape Town or Dubai with field travel required, Other
Apply by21/02/2019
Start date17/02/2019
QualificationMaster's degree in in Social Sciences, Planning Development or related technical fields. and/or Bachelor's degree in in Social Sciences, Planning Development or related technical fields..
Sector experienceMinimum of 7 years of demonstrable relevant Monitoring & Evaluation experience and/or minimum of 7 years of demonstrable relevant Humanitarian Aid experience.
Geographical experienceMinimum of 5 year of experience in Africa (essential).
LanguageFluency in English (essential) and Somali (desirable).
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Job description

CTG OverviewCTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.
Overview of position
  • The Monitoring and Evaluation (M&E) Program Manager is responsible for the delivery of a major M&E program with one of our core clients, covering the breadth of the country. S/He will lead the field teams ensuring the M&E methodology & reporting meet the program requirements. S/He will be responsible for managing the client’s expectations, with weekly & monthly reporting & adapting the program according to the project goals. S/He will be responsible for managing the field teams & ensuring their Duty of Care.  
  • The position will also oversee trade assessments & logistics monitoring.
Role objectives
Specific responsibilities will include but not be limited to:
  • M&E program design & implementation.
  • Quality assurance for the output of the reporting.
  • Training & development of the field teams.
  • Movement planning for the field teams taking into account security planning in liaison with our security team.
  • HR management of the field teams including supporting our recruitment team for interviewing & selection of new hires, inductions, general performance management, issue resolution & general staff welfare.
  • Oversight & ensure efficient management of administration such as timesheets, payroll, leave management, medical reimbursement etc.
  • Act as a focal point, in collaboration with our local security team & our Corporate Crisis Management Team for any emergencies such as a medical evacuation or a major security incident.
  • Client management & reporting including a weekly project update & a formal monthly performance report using the CTG Project Performance Dashboard & / or any specific client key performance indicators.
  • Manage the project to a fixed budget, looking to make savings where possible, managing the client’s budget effectively & efficiently.
  • Help to strengthen the CTG brand & act as a key member of the team.
  • S/He will be willing to travel to high risk areas (with adequate planning & security arrangements) & will be accustomed to moving around with a ‘low profile’ for optimum personal security.
  • General M&E responsibilities.
  • As an M&E Expert, it is expected that S/He will help the wider CTG business on all matters relating to M&E including the oversight & possible auditing & improvement of other existing M&E programs.
  • Internal training & awareness on M&E.
  • Work with the bid team on new tenders & opportunities for CTG, including writing methodologies & helping the bid team design & respond to M&E tenders.
  • In short, the M&E expert will be the go to person for all things M&E within CTG & will look to build this capability across the group.
  • General Trade Logistics & Monitoring responsibilities.
Ensure that CTG Retail Logistics Consultants have the necessary capacity, including training & logistical support, to:
  • Ascertain retailer capacity & the state of logistical infrastructure.
  • Evaluate available logistical capacity in order to determine scalability of retail distribution.
  • Conduct supply chain appraisals in order to identify bottlenecks affecting the flow of goods to retail outlets.
Project reporting
The role reports into the Country Director for the core duties delivering the M&E program & the Retail Logistics project & into the Group Chief Operations Officer for wider M&E projects & expectations.
Key competenciesExperience:
- Knowledge & understanding of the UN framework.
- At least seven years of experience with M&E systems including over 3 years in field operations.
- Knowledge of Project/Program M&E & capacity building programs.
- Professional technical knowledge/expertise in methodology of M&E & evaluation processes, including theories, standards & models, quantitative/qualitative/mixed methods, validity/reliability testing of data, data analysis, interpretation & statistical.
- Experience in design & roll out of M&E systems, follow-up on recommendations & dissemination of M&E results is required.
- Professional technical knowledge/expertise in demography, statistics & data management is required.
- Experience working with humanitarian & development sector preferably with UN organisations in setting up M&E systems is desired.

Language requirements:
- Fluency in written & oral English & basic working knowledge of Somali language.

- Strategic Perspective: Develops & implements sustainable business strategies, thinks long term & externally in order to positively shape the organization. Anticipates & perceives the impact & implications of future decisions & activities on other parts of the organization.
- Integrity & Inclusion: Treats all individuals with respect, responds sensitively to differences & encourages others to do the same. Upholds organizational & ethical norms. Maintains high standards of trustworthiness. Role model for diversity & inclusion.
- Leading Self & Others: Acts as a positive role model contributing to the team spirit. Collaborates & supports the development of others.
- Partnering: Demonstrates understanding of the impact of own role on all partners & always puts the end beneficiary first. Builds & maintains strong external relationships & is a competent partner for others.
- Results Orientation: Efficiently establishes an appropriate course of action for self &/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities & takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
- Agility: Open to change & flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences & modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
- Solution Focused: Evaluates data & courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation & creativity to problem-solving.
- Effective Communication: Expresses ideas or facts in a clear, concise & open manner. Communication indicates a consideration for the feelings & needs of others. Actively listens & proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion & finding common ground.
Team management
To be advised.
Further information
To be advised.