CTG Global

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Position titleCountry Operations Manager, Yemen
Place of performanceSanaa, Yemen
Start date01/05/2019
QualificationBachelor's degree in Business Administration, International Relations, Social Science.
Sector experienceMinimum of 7 years of demonstrable relevant Administration experience and/or minimum of 7 years of demonstrable relevant Project Management experience.
Geographical experienceMinimum of 7 year of experience in Middle East (essential) and/or Middle East (desirable).
LanguageFluency in Arabic and English are essential.
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Job description

CTG OverviewCTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position
As a result of the companies growth in its Yemen operations CTG is seeking to hire a Country Operations Manager.
Role objectives
Project Delivery & Customer Satisfaction:
  • Ensure that all CTG projects in Yemen run smoothly & in accordance with CTG's contractual obligations.
  • Ensure high quality & consistent service to CTG's customers & consultants.
  • Act as the liaison between the field offices & CTG HQ. 
  • Provide management oversight to the CTG field team, including Account Managers, Field Security Officer(s) & Admin Support.
  • Ensure tight & timely administration of CTG's contracts including all invoicing & follow up with CTG's clients.
Duty of Care:
  • Working with CTG Head of Security & the Field Security Officer, take accountability for the planning & oversight of CTG Consultants' security & safety which includes movement planning & authorization, providing alerts, managing ID cards & access, building local networks etc.
  • Ensure timely reporting of incidents & capture of lessons learnt.
  • Act as a key member of any crisis response, working closely with CTG's security experts.
  • Ensure adequate induction & ongoing training is given to CTG staff regarding safety & security.
Client Relationship Management:
  • Conduct monthly, structured performance review meetings with CTG's clients, using the Project Performance Dashboard as a guideline for the discussion & follow up actions.
  • Provide weekly & monthly update reports.
  • Be available for our clients at all times & manage any unplanned client meetings and act as CTG’s representative, in relations to project expansion, issues, problems & general day to day client relationship management, working with our client’s staff to expand the services provided to their organisation & updating them on new CTG initiatives & services.
  • Responsible for all local procurement & supplier management including the management of local leases & 3rd party suppliers such as security companies or medical providers.
  • Provide the operations team with insight to all program areas, including security & political developments.
Business Development:
  • Work closely with the commercial team to support the expansion of the company’s footprint.
  • Develop new opportunities for CTG & work with the commercial team as a subject matter expert to find the right solutions to meet our clients' needs.
Budget Management:
  • Working closely with our central finance team, take ownership for the Yemen budget ensuring we are delivering cost effective solutions for our clients & achieving CTG's targets.
Company Secretarial & Other Responsibilities:
  • Responsible for maintaining the business’s legal establishment in Yemen, dealing with Ministries of Labor, Finance, Foreign Affairs & other govt. bodies/establishments to ensure CTG’s legal registration, taxation & financial affairs are effectively managed, compliant & implemented with due considerations to business continuity.
  • Oversee all asset management, including staffing, equipment (generators, utilities, internet, etc.), furniture, guest house rentals/arrangements, security & other matters are all managed efficiently & within budgetary constraints.
Project reporting
This role reports to the Global Operations Director.
Key competenciesTeamwork:
- Actively contributes to an effective and agreeable team environment.
- Is a role model for humanitarian values.
- Is able to set goals for self & others & monitor progress.
- Seeks input & feedback from others, knows when to ask for help & escalate issues.
- Is tenacious & finds solutions.

- Excellent writing & communication skills, fluency in Arabic & English (oral & written).
- Experience in an international, humanitarian/development organization an advantage.
- Project management, planning & organisation skills are essential.
- Experience managing a small team, motivating others & encouraging teamwork.
- Reporting skills, including succinct written English.

- University Degree in Business Administration, International Relations, Social Science or an equivalent combination of relevant training & a minimum of 5 years field experience.
Team management
To be advised.
Further information
To be communicated further if any