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Position titleNational Operations Officer (Iraqi Nationals Only)
Place of performanceMultiple locations (Baghdad, Sinjar & Erbil), Iraq
Start date01/05/2019
Durationup to 8 months (@26days/month)
QualificationBachelor's in Management, Quality Management, Communications, Pedagogy or other relevant field and/or Certificate in Military/police college or junior command & staff course as well as recognized training on any of the following: NTS or RE or community liaison or information management or other relevant Mine Action related training is required.
Sector experienceMinimum of 5 years of demonstrable relevant Mine Action experience.
Geographical experienceMinimum of 3 year of experience in Middle East (essential).
LanguageFluency in English (essential) , Arabic (essential) and Kurdish (desirable).
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Job description

CTG OverviewCTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position
The United Nations Mine Action Service (UNMAS) was established in 1997, by the General Assembly & as per the UN Policy on Mine Action & Effective Coordination (A/53/496, 1998) is the established coordinator of mine action within the United Nations system. UNMAS supports the UN's vision of "a world free of the threat of landmines & unexploded ordnance, where individuals & communities live in a safe environment conducive to development & where mine survivors are fully integrated into their societies."

The UNMAS Iraq program was formally established in June 2015, at the request of the UN Under - Secretary General for Peacekeeping Operations (DPKO) & the Special Representative of the Secretary General for Iraq, to lead the UN efforts to mitigate explosive threats in the country, as well as to support the enhancement of national & regional mine action capacities. UNMAS is supporting multiple layers of operations under the UNMAS Iraq Strategic Plan which focuses on three main components:
  • Explosive Hazard Management.
  • Capacity Enhancement.
  • Risk Education.
UNMAS Iraq is mainstreaming gender throughout operations in accordance with UNSCR 1325.
The post of ‘National Operations Officer’ will support the delivery of the overall objectives of UNMAS Explosive Hazard Management (EHM) component.
This is an entry level post that provides significant learning opportunities, with on-the-job training to fulfill the role objectives defined below. It is expected that the candidate will be receptive to growth & development within this position.
Role objectives
With mentoring & training provided & under the direct supervision of the Operations/QA Officer (& in Baghdad: The Field Coordination Officer), the National Operations Officer will be responsible for the following duties and responsibilities:
  • As part of the EHM operations team, conduct routine operational visits & ensure that all visit (operational & QA) data is recorded, filed correctly & captured within the Information Management System for Mine Action (IMSMA).
  • Follow up with contractors & implementing partners on operational site visits & meetings, to check on follow up points & potential required corrective actions.
  • Reporting to UNMAS Operations/QA Officer, highlighting potential challenges & positives, supporting the Project & Operations management.
  • Assist in liaison with mine action actors, stakeholders & commercial contractors to ensure full cooperation in matters of operational MA activities, including new gender provisions, where necessary.
  • Support close & effective interaction & coordination of the integral aspects of mine action, such as Community Liaison, Survey, Clearance & Risk Education.
  • Support the Senior Gender Adviser to effectively mainstreaming gender into project components.
  • Participate on UN agencies during field missions when required & tasked by the Ops/QA Officer.
  • Provide advice to the Supervisor(s) on requirements for different tools & assets that can play significant role in improvement of performance & productivity of MA resources on the ground.
  • Support sampling & post clearance operations/post impact assessments carried out in the AOR, as & when required & support process where cleared land is formally handed over to the end user/local authorities.
  • When required, act as part of Detailed Independent Investigations or Boards of Inquiry for Explosive Hazard Accidents or Incidents, within the office AOR.
  • Assist the Operations Officer in overall in mine action organizations’ Desk & Operational review process.
  • As a part of the EHM operations team, provide guidance on any specific corrective actions to be taken by mine action organizations, following an inspection, which finds a critical non conformity, or non performance.
  • Manage operations team assets.
  • Draft reports & notes from visits & meetings.
  • Ensure proper maintaining of all operations related documentation.
Project reporting
This role works under the direct supervision of the Operations/QA Officer (& in Baghdad: The Field Coordination Officer).
Key competenciesExperience:

- At least 5 years’ proven & applicable experience in humanitarian mine action operations.
- Proven experience in humanitarian mine action planning, tasking & reporting processes.
- Understanding of the coordinate system & maps is essential.
- Knowledge of the International Mine Action Standards (IMAS) is essential.
- Computer literacy, in particular experience of using MS Office & preferably using IMSMA is required.
- Minimum of 3 years of experience in humanitarian mine action operations in Iraq is required.
- Knowledge of the UN system & UNOPS procedures is desirable.
- Experience in communication is desirable.
- Experience in management of personnel & implementing partners/contracts is desirable.
- Experience working in areas retaken from ISIS in Iraq is an asset.


- Integrity & Inclusion.
- Leading Self & Others.
- Partnering.
- Results Orientation.
- Agility.
- Solution Focused.
- Effective Communication.


- Bachelor’s Degree in Management, Quality Management, Communications, Pedagogy or other relevant field is required.
- Military/police college or junior command & staff course combined with relevant experience may be accepted.
- Qualification on Project or Operations Management is an asset.
- Recognized training on any of the following: Non-technical survey or risk education or community liaison or information management or other relevant Mine Action related training is required.
- EOD qualification from a recognized training establishment is desirable.


- Fluency in English & Arabic is essential (speaking & writing).
- Fluency in Kurdish (speaking & writing) is desirable (not for Baghdad based posts).
Team management

This role does not have team management responsibility.

Further information
  • UNMAS is committed to diversity & inclusion.
  • Applications from women are strongly encouraged.
  • They provide flexible working arrangements, leave policies, safe working environment & SEA policies.
  • The duration for this role is 8 months with a possibility for extension depending on donor funding & consultants work performance (@ 26days a month).