CTG Global

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Position titleCase Assistant
Place of performanceBaidoa, Somalia
Apply by18/08/2019
Start date01/09/2019
Durationup to 4 months (@21.75days/month)
QualificationDiploma in relevant field, i.e. Case management, social sciences, social work, psychology, teaching, healthcare and community development..
Sector experienceMinimum of 4 years of demonstrable relevant Social Development experience.
Geographical experienceMinimum of 5 year of experience in Africa (essential).
LanguageFluency in English (essential) , Somali () and Maay (desirable).
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Job description

CTG OverviewCTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
Overview of position
IOM supports the Federal Government of Somalia in its efforts to assist with the transitioning and reintegration of youth at risk. Assistance is focussed toward capacity building initiatives for government ministries, the establishment of transition centres and programming to assist with the return and reintegration of youth at risk.

Under the direct supervision of the Project Officer and Case Management Coordinator, the Case Assistant will act as a key support agent to the Centre Manager and the Programme Manager for the support to the National Programme for the Treatment and Handling of Disengaging Combatants including coordination and liaison with our clients and local authorities.

The position sits within the Federal Government of Somalia’s National Programme for the Treatment and Handling of Disengaged Combatants and is managed by the government and IOM with dual reporting requirements.
Role objectives
The Case Assistants will play a pivotal role in the Baidoa Center through registering the beneficiaries and giving all the necessary orientations during the intake stage.  The Case Assistant will closely work with social workers and act as the lead person for all case management systems of the centre and will be the key person responsible for overseeing the case management process form entry to exit.  This will include coordinating the various services that will constitute the rehabilitation process, linking individuals to families and communities, and identifying external service providers in accordance with individual care plans with the ultimate goal of reintegrating according to defined Exit criteria.

Key Responsibilities:
  • Welcoming the beneficiaries and encoding information into information management systems
  • Advising those that present themselves and request assistance from the Baidoa Female Rehabiltiation Centre office
  • Referring the caseload that present themselves at the Rehabilitation Center office to potential Service Providers;
  • Updating the Database according to the needs of the center and Maintaining case files of all beneficiaries and activities,
  • Producing weekly reports, and whenever requested, special reports for the district authorities and client’s partner;
  • Undertake additional requests as deemed appropriate by the Centre Administrative Assistant and Field Officer in coordination with the District Authorities,
  • Ensure that confidentiality and the right to privacy is maintained with regard to all beneficiaries as well as files;
  • Monitor / report to the client’s management any security incidents and abide by security regulations.
  • Perform any other duties assigned by the project officer and case management coordinator in consultation and coordination with the district authorities
  • Conduct interviews with individual at intake and complete registration process and documentation
  • Maintain accurate case files including regular updates and progress of individuals against goals and objectives detailed in care plans and use information to prepare reports for the Exit board
  • Provide information regarding the entry and exit procedures and support services available to defectors and their families and Coordinate case reviews and case conferences
  • Participate in multidisciplinary teams and meetings regarding, education, VET, psychosocial wellbeing, and health including mental health
  • Identify and facilitate linkages to community-based support mechanisms to optimise sustainable reintegration on exit as part of care plans
  • Identify options for reintegration alternatives including resettlement for individuals who may not wish to return to communities of origin
  • Provide psychosocial support including guidance and basic, culturally appropriate, counselling services including screening and referral to specialist service providers as needed/appropriate
Project reporting
National Project Officer/DRP
Key competenciesVI. COMPETENCIES
The incumbent is expected to demonstrate the following values and competencies:
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 3
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

• Prior work experience in Southwest State regions is highly preferred.
• Proficient in computer MS Office.
• Demonstrable experience in a related field working with vulnerable youth and adults within the health care, protection, human rights, education or community development/mobilization sector within an NGO, CBO or similar
Team management
Team Management is not required for this role
Further information
Internals of the Organization and NMS candidates, as well as external female candidates, will be considered as first-tier candidates. This vacancy is also open to second-tier candidates.

The appointment is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Female candidates are strongly encouraged to apply. Priority will be given to qualified female candidates.