|CTG Overview||CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements.|
In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.
|Overview of position|
The Iraq Internally Displaced Peoples Information Centre (IIC) was launched in 2015 following an inter‐agency assessment into the information and communication needs of displaced populations in Iraq. Responding to one of the most complex humanitarian crises in the world, the Humanitarian Country Team agreed to the establishment of an inter‐agency accountability mechanism that allows affected populations to directly influence the evolution of humanitarian response in Iraq. The IIC is implemented by our client and is funded by a range of partners. Since its launch, the IIC has handled more than 396,000 calls, giving information to more than 2 million individuals. The IIC’s primary objective is to promote two‐way communication between affected populations to:
- Empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation;
- Help ensure efficient and effective coordination of humanitarian actors operating in Iraq by collecting and circulating information about the urgent needs and priorities of affected populations, as well as the information gaps between them and delivering actors;
- Support an environment of transparency and accountability by establishing an easy‐to‐access and safe mechanism through which critical feedback and complaints can be submitted and referred to humanitarian actors to influence humanitarian programming and shape advocacy.
Our client is seeking an International consultant to conduct an objective assessment of impact, effectiveness, efficiency, relevance and sustainability aspects of the performance and progress of the IIC project in an effort to improve the lives of affected populations in Iraq. The evaluation will be conducted by a team of two external consultants including one national evaluator. The international consultant will act as team leader. The outcome of the consultancy is to identify additional avenues to increase cooperation and accountability between the IIC and its stakeholders including the cluster partners, international NGOs, and other UN agencies in order to ensure:
i. Clear positioning of the IIC within the broader collective accountability framework of the humanitarian system in Iraq by reinforcing IIC mandate and objectives to stakeholders and partners;
ii. Ensure effective channeling of feedback and complaints to humanitarian actors to influence humanitarian programming and inform evidence based advocacy. In this regard, the consultant is expected to have an open dialog with all stakeholder through conducting various meetings, key informant interviews, etc.;
iii. Analyze the relevance of the IIC’s current focus and recommend direction with the evolving operating context from humanitarian to early recovery;
iv. Evaluation of the IIC user’s experience (all steps the caller is doing when calling to the IIC) and the application of the information provided to the agencies for program decision making to ensure the closure of the feedback loop;
The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of our client and he/she will reports to the Project Manager who reports to the Head of Programme – our clients Operational Hub in Amman. In light of the above specific objectives, the following are some of the key evaluation questions, whereas the selected individual evaluate are expected to refine the questions in their inception report.
Report to IIC project manager
|Key competencies||Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms.
Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal.
Actions lead to total task accomplishment through concern for quality in all areas.
Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast‐paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behaviour.
Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem‐solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground
Yes, one consultant who will support the evaluation.
- To what extent are IIC’s interventions relevant to the needs and priorities as defined by beneficiaries?
- To what extent are IIC’s interventions aligned with relevant normative frameworks for gender equality and women’s empowerment?
- What is the relevance of the IIC and its scope of work specifically in the evolving Iraq context?
- What is the replicability of the IIC approach within different contexts?
- To what extent is capacity developed in order to ensure sustainability of efforts and benefits?
- To what extent are the benefits of the projects likely to be sustained after the completion of this project?
- What are the recommendations for the sustainability of the project in future
- Describe key factors that will require attention in order to improve prospects of sustainability of Project outcomes and the potential for replication of the approach?
- Describe the main lessons that have emerged?
- Guide our client on the replicability of the call center approach
- What is the sustainability of the call center assuming that donors remain interested in maintain this service?
- Is the project effective in delivering desired/planned results?
- To what extent is the two way accountability mechanism contributing in meeting project results?
- How effective is the two way accountability mechanism in the implementation of the project
- How effective has the two way accountability mechanism been in responding to the needs of the beneficiaries, and what results were achieved?
- What are the future intervention strategies and issues?
- What is the impact of the timely, effective and efficient provision of relevant information to callers as well as service providers
- What were the unintended effects, if any, of the intervention?
- To what extent is the IIC providing an impact and effective service to callers as well as service providers?
- To what extent is the IIC providing a feedback to callers from flagged cases?
The Steering Committee for the project shall guide and oversee the overall direction of the consultancy. The consultant will devise a methodology in a participatory, inclusive, and evidence based approach. The evaluation will provide both quantitative and qualitative data.As the project enters its fifth year and ongoing, the aim for this evaluation is to be formative and summative in order to see if our client can improve current project implementation and practices, as well as to better utilize the lessons learned. In order to answer these above outlined questions and to adequately meet the evaluation expectations, rigorous mixed methods (involving document review, key informants intervention, observation technics, online survey, FGDs, etc.) will be required.The consultant will be responsible for developing a sound method, which clearly outline how objective sound conclusions are going to be reached. In addition, he consultant will need to describe an analytical framework and an approach to evaluation in line with the international evaluation criteria mentioned above. This method will be further explained in an inception report to be provided by the consultant.The inception report, outlining the key scope of the work and intended work plan of the analysis, and evaluation questions, shall be submitted after 5 days of commencing the consultancy. The consultant will prepare an inception report which will outline the scope of work, intended work plan and analysis. The inception report will provide IIC Project Manager, Steering Committee and key stakeholders the opportunity to verify that they share the same understanding about the evaluation objectives. The inception report should detail the consultant ev understanding of what is being evaluated and why, showing how each evaluation question will be answered by addressing the proposed methods; proposed sources of data; and data collection procedures. The inception report should include a proposed schedule of tasks, activities and deliverables, designating a team member with the lead responsibility for each task or product. The inception report will be discussed and agreed upon with all stakeholders.
The consultant’s final evaluation methodology will be reviewed and approached by the IIC Steering
The evaluation will be conducted by a team of two external consultants including one national evaluator. The international will act as team leader and will be responsible for all the deliverables of the assignment. The national consultant will support the international consultant and perform duties assigned by the international consultant as per the scope of his/her TOR. The evaluators selected should not have participated in the project preparation and/or implementation and should not have conflict of interest with project related activities.
Overall, the International Evaluation Consultant (Team Leader) will be responsible for providing overall leadership on the independent evaluation of the IIC project based on inputs and insights from the national consultant. More specifically, the international consultant has to provide the following deliverables:
4.1 Outline of the evaluation report
- Develop an inception report
- Power‐point presentation
- Presentation of draft report during dissemination workshop with IIC staff and its partner on the findings of the evaluation.
- Final evaluation report that is clear , concise , simply‐written and free of jargon (not more than 30 pages) excluding preliminary pages, executive summary and annexes/appendices.
The final report will be submitted to the Steering Committee and our client Office in Amman in English (1 hard copy and a soft copy and USB flash drive).
The main body of the evaluation report will not exceed 30 pages and contain the different elements
Report appendices that include:
- Cover page
- Table of contents
- Abbreviations and acronyms page
- An executive summary that can be used as a document in its own right. It should include the major findings of the evaluation and summarize conclusions and recommendations.
- A short introduction to the project, the objectives of the evaluation and methodology
- A justification of the methods and techniques used (including relevant underlying values and assumptions, theories) with a justification of the selections made (of persons interviewed, villages or camps visited);
- Eventual limitations of the evaluation;
- A presentation of the findings and the analysis thereof (including unexpected, relevant findings);
- All key priority areas and learning points above should be addressed, paying attention to gender issues
- Conclusions, which will analyze the various research questions. Conclusions have to be derived from findings and analysis thereof;
- Recommendations should be clearly related to conclusions and include how they might be implemented
- Recommendations should be practical and if necessary divided up for various actors or stakeholders.
5. Evaluation Duration and Reporting
- Terms of Reference;
- Technique used for data collection (including list of informants and locations visited) ;
- List of questions used or ‘interview guide’ or topic list (also for possible group discussions);
- Programme adherence (data and main features of the activities carried out, organogram);
- Concepts and list of abbreviations;
- List of documents and bibliography;
A total of 30 calendar days will constitute the evaluation period; 5 days for desk review and to prepare the research tools, an estimated 15 days for field work, and 10 days for compiling the information gathered, analyze, draft and complete the evaluation report. The consultant will arrange for a feedback meeting to share a draft of the evaluation report with the programme staff. A final report in English shall then be presented after concluding all the received comments.
Required minimum years of specific work experience
- Minimum of five (7) years of progressive experience in Monitoring & Evaluation, data
collection and analysis is required;
- Experience in programme and project evaluation techniques and participating in evaluation
missions is required;
- Monitoring and evaluation experience in Iraq or similar contexts is desired;
- Good computer skills and familiarity with statistical packages is required;
- Good contextual knowledge of local issues, community priorities, social and cultural
constraints and realities is desired;
- Strong background in data collection, analysis and presentation;
- Experience in drafting and producing high‐quality reports;
- Conceptual analytical and evaluative skills to conduct independent research and analysis,
including familiarity with and experience in the use of various research sources, including
electronic sources on the internet, intranet and other databases;
- Excellent communication and writing skills, in English is required.